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Incident Management Analyst

Alorica

Taguig, Metro Manila, Philippines Full time June 26, 2026
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Opportunity Description

Responsibilities:

  • Provide 24x7 system, data analysis, and support for all Severity 1 Incidents/Outages.
  • Provide, as needed, coverage for Incident Management resolution activities
  • Responsible for leading troubleshooting network and system infrastructure (loss of connectivity, application performance issues, system configurations, OS bugs, etc)
  • Works in conjunction with IT support groups on issues affecting the production environment and assists in coordination of scheduling for software updates, special program runs or any other change to the normal production schedule
  • Identify potential areas where policies and procedures require change and where new ones need to be developed, especially regarding future business
  • Performs at or above the enterprise’s Information Technology Organization performance standards
  • Troubleshoot advanced technical issues and customer concerns within assigned areas
  • Identify and impl...
    • Full time Computer Occupations

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    Opportunity Details

    Location Taguig, Metro Manila
    Country Philippines
    Type Full time
    Category Computer Occupations
    Posted June 26, 2026
    Deadline August 05, 2026

    About Alorica

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    Alorica

    Taguig, Philippines

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