Incident Management Expert (ST Telemedia Global Delivery Centre)

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Incident Management Expert is responsible for the overall management and leadership of the Incident Management Team. They are accountable for ensuring that all incidents are handled in a timely and efficient manner, and that the impact of incidents is minimized.

Duties And Responsibilities

• Lead the Incident Management Team in the identification, assessment, and resolution of incidents
• Ensure that all incidents are properly documented and tracked
• Provide regular updates to stakeholders on the status of incidents
• Implement incident management procedures
• Conduct post-incident reviews to identify areas for improvement
• Provide training and guidance to Incident Management Te...