Incident Management Specialist

Qualifications:

• Minimum of 5–8 years of experience in IT Operations, Incident Management, Service Management, or Production Support within banking, fintech, or highly regulated industries.
• Minimum of 3 years of experience managing Major Incidents and critical production environments.

Job Description:

Incident Management and Service Restoration

• Lead and coordinate the end-to-end management of production incidents affecting digital banking channels, core banking systems, middleware, APIs, payment gateways, infrastructure, and third-party integrations.
• Take command of Major Incident calls and ensure appropriate technical teams, vendors, and stakeholders are engaged promptly.
• Drive rapid restoration of services while minimizing customer impact and operational disruption.
• Ensure incidents are properly classified, prioritized, escalated, and mana...