Incident Management Supervisor (Latam)

We’re expanding our Incident team in one of the most significant markets for inDrive. This new team member will be responsible for monitoring service metrics and implementing strategies to achieve departmental KPIs and goals. Conduct regular performance evaluations and provide feedback, onboard new hirings and support on recruitment processes. If you are ready to be part of a new team and go to the next step we are waiting for you.
**Responsibilities**:
- Organizing and supervising the work of specialists handling incident management, including task assignment, performance evaluation, and training of new team members;
- Conducting shadowing sessions to regularly check operators knowledge of the process;
- Assessing and determining priorities for resolving incidents based on their complexity and importance;
- Monitoring and analyzing incident data to identify trends, improve processes, and prevent future incidents;
- Participation in the development and adherence to st...