Opportunity Description
**Who are we?
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**Skills and Knowledge**:
- Proven ability to analyze and solve a wide range of technical problems.
- Ability to perform first level assessment of technical and process deficiencies and follow up on investigations
- Provide leadership to multiple support teams during Major Incidents towards immediate service restoration.
- Ensure proper lifecycle transition from Incident to Problem Management processes.
- Resolve matters that have been escalated and provide approvals where required.
- Work at a detail level with technical teams when required.
- Perform Incident trend analysis and systemic Problem identification.
- Support and promote ITSM framework amongst teams and the wider IT organization.
- Participate in specific Operations Management activities and special projects or initiatives as required.
- Approval and oversight of all Emergency corrective actions and changes.
- Participation in Root Cause Analysis meet...