Incident & Problem Manager (ITIL & Delivery)

Encora Inc. is seeking a professional experienced in incidents and problem management to manage IT service processes effectively. You will utilize ITIL methodologies along with strong project management skills to oversee deployments and collaborate with various stakeholders.

Your responsibilities include managing the product backlog, ensuring timely follow-ups, and preparing budget reports. Ideal candidates will demonstrate familiarity with ITSM tools like ServiceNow and possess strong troubleshooting abilities.