Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.

What the Job Will be doing

* Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised

* Monitoring rent accounts and taking early intervention action to prevent arrears from escalating

* Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt

* Negotiating realistic repayment arrangements and monitoring ongoing compliance

* Preparing and progressing arrears cases for legal action where appropriate

* Managing garage rent accounts and associated arrears recovery activity

* Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits

* Assisting residents with Universal Credit, Housing Benefit, Discret...