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Individual Benefit Cashless Claim, Analyst

AIA

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full time June 13, 2026
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Opportunity Description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Responsible for determining the validity and authorising settlement of individual health insurance claims

Roles & Responsibilities:

  • To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company’s requirements and guidelines.

  • To ensure quality audits are done for the respective team members.

  • To pre-certify cases for issuance of guarantee letter in compliance to Company’s requirements and guidelines assist the team target productivity benchmark.

  • To ensure guarantee letters are issued accurately and correctly within targeted TAT and with authority assigned.

  • To assist in the assignment and monitoring of all documents received in their r...

  • Full time Business Operations Specialists

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