Information Security Technician (NY HELPS)

LOCATION: Northeastern Regional Information Center – 900 Watervliet Shaker Road

BASIC FUNCTION:

The Information Security Technician is the primary contact for employees regarding possible security risks to their systems. Incumbent provides prescribed technical assistance to users via the telephone for problems that relate to information security and systems architecture of the Capital Region BOCES/Northeastern Regional Information Center (NERIC) Data & Network Operations Center. The work involves responsibility for documenting the reported issue and escalating the issue to the Information Security Analyst and assisting with the appropriate remediation measures within the information security and systems architecture, including end user networks and devices. The incumbent will assist in ensuring that information security access management; processes and industry standards are followed and maintained. Unlike the Information Security Analy...