Opportunity Description
Job description:
L2 Desk side support Responsibilities:
- Dealing with hardware and application support queries and issues reported to the
- support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network
- Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
- Windows / Mac LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment <...
Ready to Apply?
Submit your application for Information Technology Field Technician at HCLTech
Apply for this Position