Infra Ops Specialist (Barranquilla)

About the role

As a Infra Ops Specialist , you will ensure seamless integration and functionality across our systems. You will be a valued member of the Travel & Hospitality team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant.

In this role, you will

• Manage and optimize IT infrastructure operations using ServiceNow ITOM, including monitoring system performance, ensuring efficient service delivery, and proactively addressing issues to maintain optimal service levels.
• Oversee ServiceNow tools (Service Mapping & CMDB) to enhance visibility, maintain accurate configuration data, and ensure effective control over IT services.
• Collaborate with cross-functional teams and stakeholders to resolve infrastructure issues, align services with business requirements, and minimize disruption to operations.
• Develop and implement best practices for IT operations management, ensuri...