Innoviti- Customer Success Manager

YOE- 7+ years
Company Profile- 

Location- Bengaluru- Diamond District, Tower D, 7th Floor

Work Mode- 6 Days from Office

Shift- 9:30 AM to 6:30 PM

Role Overview
We are looking for a Customer Success Manager to drive client retention, account growth, and customer satisfaction for our SaaS-based solutions. The ideal candidate will have strong experience in managing large B2B retail clients, ensuring product adoption, and identifying opportunities for upselling and cross-selling.
Key Responsibilities
1. Manage and nurture relationships with enterprise / large B2B retail customers
2. Ensure high customer retention and satisfaction (CSAT)
3. Drive account growth through upselling and cross-selling opportunities
4. Act as a trusted advisor by understanding customer business needs and aligning...