Insights Analyst

Insights Analyst
Eligibility
Qualifications
Minimum Bachelor’s degree preferably a Master’s from an HEC-recognized institute/university.
Qualification in Islamic Finance will be an added advantage.
Skills
MS Office proficiency
Email drafting & written communication
Strong verbal communication
Analytical & problem-solving skills
Experience
At least 2 years of relevant working experience.
Key Responsibilities
Evaluating customer satisfaction through complaint resolution feedback.
Achieving monthly call targets efficiently and effectively.
Ensuring compliance with call scripts and handling procedures.
Analyzing survey and research data to prepare reports and recommendations.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
May 19 th , 2026