Installation support agent : scheduling

Tracker requires the services of Installation Support Agents in the Scheduling division, based at the Head Office in Johannesburg. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. Marketing of Tracker to both existing and prospective clients. Establishing, building and maintaining relationships with our various partners. Contract administration, feedback and daily statistical reporting. Ensure that Customer Service standards are maintained in a highly pressurized environment. Provide service within the region as well as other departments/regions/staff within Tracker. Meet/exceed targets. Follow up leads/queries. Scheduling fitments of Tracker units. Liaising with technicians regarding appointments. Rescheduling of appointments. Checking/Maintaining high Quality of schedules. Monitoring ef...