Institutional Services Quality Assurance Manager

**Function:**

Provides strategic direction and management for the planning, developing and implementation of Institutional Services projects and the formation of an IS Quality Assurance team.

**Primary Responsibilities:**

· Manage largest and/or most complex teams within Institutional Services

· Manage, coach and mentor Unit Managers and other assigned staff members, encouraging

individual and group development. Ensure staff is kept aware of and compliant with internal

and external policies and procedures.

· In conjunction with management, lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance. Partner with management and colleagues to maintain all administrative, operational and risk management support for Unit.

· Collaborate to implement strategic plan.

· Manage the planning, developing and implementing of various projects and ...