Integrated Help Desk Operative / Receptionist - Facilities Help Desk

Overview

NHS Greater Glasgow and Clyde (NHSGGC) Facilities team within Queen Elizabeth University Hospital is seeking a part‑time administrative assistant to support the Facilities Management team. The role involves a mix of clerical duties, reception coverage, telephone and email handling, and coordination of support service requests.

Location, Duration and Working Pattern

• Location: Queen Elizabeth University Hospital
• Part‑time (19.20 hours per week)
• Permanent contract
• Shift pattern: 2‑week rota
  Week 1: Mon‑Fri 9:00‑13:00
  Week 2: Mon‑Fri 13:00‑17:00

Key Responsibilities

• Receive and process telephone and voicemail requests for emergency estate jobs, soft facilities management services and other support requests; ensure they are forwarded to the appropriate manager or supervisor.
• Record and progress general requests and enquiries in the call‑logging system, including t...