Intermediate software systems engineer

Job Title: Intermediate Systems Software Engineer (6-12 Month Contract with potential conversion to perm) Role Purpose: The Intermediate Systems Software Engineer provides functional support and analysis across a suite of software systems—including bespoke, COTS, and highly customized applications—within an operational environment. This role bridges the gap between end users, technical teams, and vendors to ensure business continuity, system stability, and alignment between software functionality and operational needs. Key Responsibilities: Functional Support & Issue Resolution Provide Level 1 & 2 functional support for operational software systems. Act as a liaison between users, technical teams, and vendors to troubleshoot and resolve application issues. Validate and resolve user-reported problems, escalating when necessary. System Analysis & Documentation Analyse business processes to ensure optimal system configuration and usage. Document system functionality, SOPs, user guides, an...