Opportunity Description
Job Description
Job Responsibilities:
Assist ASR members with inquiries and concerns related to bookings, troubleshooting, and general programme information.Identify and consolidate booking issues reported through our brand website/app, ensuring they are addressed efficiently, and members receive timely resolutions.Strategise communications to provide timely information to ASR members.Develop and compile informative training materials for ASR team members on Ascott brands and loyalty programme details, equipping them to confidently assist our valuable members.Analyze and provide monthly performance metrics for our membership enquiries, identifying areas for improvement and optimization.Support the development of new toolkits, playbooks, and loyalty programme initiatives, helping us evolve and innovate.Analyze the loyalty landscape, uncovering valuable insights and trends to inform our future strategies.<...
Full time
Other Sales and Related Workers
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