International Business Research Analyst II

FUNCTIONAL PURPOSE:

Analyzes and evaluates customer data, financial metrics, and operational performance metrics to provide insights. Identifies and prioritizes new solutions, trends, and strategies for USPS to increase revenue and remain competitive in the market.

DUTIES AND RESPONSIBILITIES:

1. Analyzes, interprets, and presents internal product and service performance reports, customer reports, and network systems reports. Develops high-level dashboards to identify areas of opportunity and prioritize design of new or enhanced USPS international processes, products, and services.

2. Monitors and analyzes customer feedback to provide summaries and recommendations to management. Collaborates with internal stakeholders to track the progress of initiatives to address customer feedback.

3. Conducts market research to inform decisions related to the implementation, testing, and impro...