International Customer Service Coordinator

Job Description

We are recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. The role – Coordinator – Assistance – will involve handling a wide range of medical assistance requests from customers across the globe, ensuring they receive the appropriate care and support.

Location

Healix Group, Healix House, Esher Green, UK.

Responsibilities

As a Coordinator – Assistance you will provide excellent customer service and support to customers requiring medical assistance worldwide. Your duties will include:

• Providing support and advice to customers in medical emergencies.
• Ensuring members receive medically necessary care.
• Guiding members through appropriate processes and liaison with professionals to put care plans in place.
• Arranging treatment locally and facilitating air ambulances or commercial flights with qualified medical escort...