Opportunity Description
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Business Development Center (BDC) | Internet Sales Representatives
Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
BDC Reps report directly to the Internet Sales Director.
Responsibilities
+ Create, maintain and measure the internet and business development processes (for both sales and service)
+ Manage a group of customer service representatives in a call center environment
+ Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
Business Development Center (BDC) | Internet Sales Representatives
Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
BDC Reps report directly to the Internet Sales Director.
Responsibilities
+ Create, maintain and measure the internet and business development processes (for both sales and service)
+ Manage a group of customer service representatives in a call center environment
+ Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
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