Investigation Engineer - Medical Devices

Investigation Engineer - Medical Devices

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As Investigation Engineer - Medical Devices, you will focus on investigating customer complaints related to medical devices, ensuring timely resolution)। ensuring compliance with regulatory and quality standards. Your duties include root cause analysis, product testing, and documenting findings to improve customer experience and compliance.

Responsibilities

• Manage receipt, processing, and evaluation of complaint‑related products and samples.
• Conduct investigations into customer experiences and communicate findings across teams.
• Perform root cause analysis and formal product testing on infusion devices.
• Document investigation results and conclusions in the complaint handling system.
• Analyse complaint trends and identify opportunities for process improvement.
• Recommend correcti...