Investigator Services Representative

Serve as primary contact for investigator sites enrolled in active clinical trials.
​ Address general requests and concerns of internal and external customers.
 Assist with training new team members.
 May provide support with audit and regulatory inspection.

Responsibilities:
 Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision
requests.
 Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any
aspect of the laboratory services in a timely manner.
 Facilitate the flow of information between investigator site and Project Management.
 Liaise with internal stakeholders in order to facilitate the laboratory sampling process.
 Ensure that Project Management team is made aware of any information that may influence the smooth
running of a particular project.
 Retrieve voicemail messages concerning supply orders, test or document...