IRVINE, CA - DESKTOP SUPPORT TECHNICIAN

Desktop Technician will provide day to day localremote desktop support, receive inbound calls,

answer questions, troubleshoot and document steps performed to resolve challenges with

hardware, software and application issues in a ticketing system. The candidate will also need to

facilitate customer resolution for calls and engage their supervisors and managers to ensure

operational consistency across all shifts within the IT Support Center. Desktop Support Engineer

provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers' various

core operating systems and platforms, as well be able to provide support and apply desktop

fault resolution for the approved application suite. Ideal candidate should have relevant 8-10

years' experience in Windows Desktop support. Achieve consistent expertise, provide and

support a culture of continuous service improvement, and leverage modern technologi...