IT/ AV Technician

IT/AV Technician

Advanced Manufacturing Research Centre (AMRC) – University of Sheffield. Permanent, full‑time, hybrid.

Overview

Provide second‑line IT and AV support to AMRC and AMRC Training Centre staff via help desk, phone, chat, email, and face‑to‑face. Support remote sites in Wales, Preston and Derby. Participate in procurement, asset management, and project support.

Key Responsibilities

• Respond to and resolve IT and AV queries in person, remotely, by phone and email.
• Prioritise workloads with business impact and escalated problems as required.
• Maintain and monitor general and specialist IT equipment, software and services.
• Assist in the procurement of IT and AV hardware, software and services.
• Support Windows and Linux systems maintenance.
• Provide user hand‑overs and one‑to‑one training.
• Contribute to high‑priority incidents, projects and first‑line duties when d...