IT Desk Side Support Specialist (Onsite - Chattanooga, TN)

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The Role

Operative responsibility in problem management (incident management, problem management) within the Office environment. He/she will play a support role in business application (system) troubleshooting, to ensure that key business process metrics are addressed. This individual specializes in a subset of Volkswagen Group of America’s core business processes and is responsible for understanding and executing the technology solutions that are used to support the office processes. This individual works directly with technology users (and Business Process Owners) to identify where processes can be improved and how the technology solutions supporting these processes can facilitate that improvement. He / She is also responsible for working with the PIO to understand the technology roadmap for the client and how this technology roadmap impacts the business process(es) that they have the responsibility to support. This indiv...