IT Helpdesk Assistant

Opportunity

The Department of Physics at the University of Cambridge has recently moved into the state‑of‑the‑art Ray Dolby Centre, a purpose‑built facility designed for world‑leading research and teaching. To support this transition and ensure our academic mission is met, we are seeking a proactive and enthusiastic IT Helpdesk Assistant to join our dedicated IT Services team.

Role

As a key member of our Help Desk team, you will be one of the first points of contact for all audiovisual (AV) and IT support issues and requirements within the Department. This is an ideal role for someone with a passion for IT and AV technologies who is looking to start or grow their career in a world‑class academic environment. You will work closely with the wider IT team to provide comprehensive front‑line support, ensuring that our researchers, staff, and students have the technical tools they need to succeed.

Key Responsibilities

• Service Qualit...