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IT HELPDESK OFFICER

myNEWS

Petaling Jaya, Selangor, Malaysia Full-time June 17, 2026
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Opportunity Description

Duties & Responsibilities

  • Response to Ticketing system, constant review and follow up to ensure all ticket response based on priority.
  • To reduce system down time, understand the outlet request and resolved and make sure it is not repeating again.
  • Responsible, installation and maintenance of all IT Hardware, infrastructure, and services.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Providing support, including procedural documentation and relevant reports.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Supporting the roll-out of new system and applications.
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Review diagnostics and assess the functionality and efficiency of systems.
  • Determine rationale and methods for upgrading company network software programs e...
  • Full-time Computer Occupations

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