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IT Helpdesk Specialist

Ichor Systems

Singapore, Singapore, Singapore Full time June 03, 2026
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Opportunity Description

Key Responsibilities

  • Serve as the primary on-site point of contact for end-user workstation hardware and software updates.
  • Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.
  • Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.
  • Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
  • Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
  • Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
  • Perform laptop and desktop ...
    • Full time Computer Occupations

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    Opportunity Details

    Location Singapore, Singapore
    Country Singapore
    Type Full time
    Category Computer Occupations
    Posted June 03, 2026
    Deadline July 13, 2026

    About Ichor Systems

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    Ichor Systems

    Singapore, Singapore

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