IT Helpdesk Support

The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional

Support Engineer and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems and hardware peripherals providing client support and working closely with users to understand business needs. Expertise in troubleshooting maintaining Service tickets and SLAs design.

• Advising systematic know-how of procedures operations and work instructions
• Provide first-line support to users encountering technical issues.
• Diagnose and resolve basic hardware and software problems.
• Follow up with users to ensure timely resolution of their issues and maintain a high level of user satisfaction.
• Escalate unresolved issues to higher-lev...