IT Helpdesk Technician

We are seeking a motivated and customer-focused IT Helpdesk Level I professional for a temporary assignment in our Agawam, MA location. This is an entry-level position.

Responsibilities include:

• Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
• Password resets: Helping users reset their passwords for various systems and applications.
• Troubleshooting software errors: Diagnosing and resolving minor software issues.
• Guiding users through simple tasks: Providing step-by-step instructions for basic IT tasks.
• Setting up new user accounts: Creating and configuring accounts for new employees.
• Installing software: Assisting with the installation of software applications.
• Documenting issues and solutions: Recording problems and their resolutions for future reference.
• Escalating complex issues: Referring more complicated problems to higher-level ...