IT Helpdesk Technician I

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.

Job Responsibilities:

• Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email
• Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution
• Troubleshoot technical issues in person, via phone, or by remote screen-sharing session
• Escalate ticket issues to another technician or the Help Desk Manager
• Effectively communicate both the problem and its solution to the customer
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