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IT Infrastructure Engineer - (Public Sector)

Xtremax

Singapore, Singapore, Singapore Full-time June 05, 2026
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Opportunity Description

Responsibilities

  • Incident Management:
  • Provide end-to-end management of all major IT incidents across MAS Technology Group on a 24x7 basis, ensuring resolution within established SLAs.
  • Provide command and control throughout incident resolution processes, managing escalation protocols and maintaining clear communication channels with stakeholders including senior leadership.
  • Perform quality reviews of incident tickets, analyse trends to identify potential major incidents, and spearhead improvement workstreams
  • Carry out problem management activities including facilitating blameless post-mortems, identifying root causes, and tracking remediation actions through to closure
  • Change Management and service Request management:
  • Chair Change Advisory Board meetings, facilitate change approvals, and drive process improvements for unsuccessful changes
  • Manage service request management processes, including the deve...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Singapore, Singapore
    Country Singapore
    Type Full-time
    Category Computer Occupations
    Posted June 05, 2026
    Deadline July 15, 2026

    About Xtremax

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    Xtremax

    Singapore, Singapore

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