IT Operation Manager

About the Role
We are looking for a highly organized and service-oriented Operations Manager to oversee the coordination, governance, and day-to-day management of IT support operations across end-user, infrastructure, cloud, and cybersecurity environments. This role is responsible for ensuring operational efficiency, maintaining service quality, managing support resources, and driving continuous improvement initiatives within a managed services environment. The successful candidate will work closely with both technical teams and business stakeholders to ensure smooth delivery of IT services and strong operational governance. The position follows a hybrid work arrangement with scheduled onsite engagement at client locations. Key Responsibilities
Operational Leadership
Oversee daily IT support operations and ensure service delivery standards are consistently maintained Coordinate support activities across desktop support, infrastructure, cloud, and security teams Review operatio...