IT Operations Administrator

We're looking for a technically minded IT Operations Administrator who brings the best of both worlds — solid hands-on knowledge of hardware and software, combined with sharp organisational and administrative skills. If you're someone who enjoys keeping systems running smoothly, hunting down the best deal on tech equipment, and making sure nothing falls through the cracks, this role is for you.

Duties and Responsibilities:

• Act as the first point of contact for helpdesk tickets, triaging and resolving issues where possible before escalation

• Assign and manage tickets efficiently via the ticketing system (Freshdesk)

• Maintain and update Excel reports and manage helpdesk reporting

• Maintain accurate hardware and software inventory, including licensing and lifecycle tracking

• Source, compare, and procure tech equipment — researching supplier options, comparing specificatio...