IT Operations Administrator

Ever thought about working remotely for a UK-based company?

We're looking for a highly organised, reliable, and proactive IT Operations Administrator to join our growing team. This is an exciting opportunity to work remotely for a UK-based company while gaining exposure to IT operations, helpdesk administration, technical support coordination, reporting, procurement, and customer service.

If you enjoy keeping things organised, supporting users, and ensuring operations run smoothly behind the scenes, we'd love to hear from you.

Duties & Responsibilities

• Act as the first point of contact for incoming helpdesk tickets.

• Assign and manage support tickets efficiently through Freshdesk.

• Monitor and report on helpdesk performance and ticket status.

• Maintain and update Excel reports and operational trackers.

• Maintain hardware and software asset inventories.

• Assist with the procu...