It Operations Engineer For Smart Connectivity Services

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Everywhere.
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We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
**Location: México**
**Your role**:
**Your expertise**:
- Support the Incident Management process to resolve Incidents - create, analyze, resolve and verify incidents.
- Oversee incidents backlog and define measures to reduce rising trends in backlogs
- Document root-causes, solutions and proactively create Knowledge Base articles for resolved or re-occuring incidents
- Effectively analyze, document, and independently resolve most technical issues.
- Accountability for Operations Security compliance
- Utilize problem-solving techniques and skills to manage c...