IT Operations Service Delivery Manager

Seeking a Global IT Operations Manager to drive a major digital transformation. In this highly visible role, you will navigate a matrix environment to shift operations from reactive to a proactive, AI-driven model. This isn’t a hands-on engineering role; we need a strategic leader who understands how to leverage technology, implement ZeroOps principles, and hold vendors strictly accountable to elevate global service delivery from where it is today to where we are going.

Advantages
Lead True Innovation: Pioneer an AI-driven Zero Service Desk using Agentic AI and SRE models.
High Visibility: Report directly on global health and ROI to the Senior Leadership Team.
Strategic Impact: Move past traditional IT to shape the future of global operational excellence.

Responsibilities
Vendor Governance: Lead global managed service providers, ensuring strict SLA accountability.
AI Transformation: Drive autonomous workflows, AIOps, and proactive inc...