IT Product Support Specialist

We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Calgary, Vancouver, Saskatoon, or Regina and requires working at least three days a week in the office.

Responsibilities

• Understand the application, its processes, and all relevant stakeholders, maintaining professional relationships with online business teams to provide support where needed.
• Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
• Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign‑on, security access, reporting, upgrades).
• Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through sta...