IT Production Support Specialist (Singaporean/PR Only)

Work Location : Changi Business Park

Working Hours : Mon - Fri, Regular Office Hours

Employment Type : Contract (Renewable)

Key Responsibilities

• Provide Level 1 and Level 2 helpdesk support for Hub Management Systems, Message Queues (MQ), and system interfaces
• Perform diagnostic analysis to identify root causes of reported issues and recommend appropriate corrective actions
• Managing and troubleshooting message flows, including SSL/TLS, connectivity and security configurations on MQ servers
• Provide guidance, assistance, coordination, and follow-up for business users on application, interface, and component issues
• Support the execution of routine administrative, maintenance, and technical tasks as assigned
• Act as a facilitator for system change requests and problem-resolution discussions involving business users and vendors
• Perfor...