IT Project Manager - CRM / Tech Roll Out

The Role

You run the CRM programme. You sit between the business, IT team, and vendor. You make sure this gets delivered — properly, on time, and adopted by the branches. This is not admin. This is delivery.

What You’re Responsible For

• Programme Delivery (Core)
  • Own day-to-day delivery of CRM migration (12–24 months)
  • Build and manage the full project plan
  • Track milestones, risks, dependencies, and delivery
• Vendor Management
  • Act as the main interface with CRM provider
  • Hold them accountable to timelines and deliverables
  • Translate business needs into clear requirements
• Internal Coordination
  • Work with IT dev team (inc. 8 developers), Managing Director of Operations, Heads of Department, Marketing / Lettings / FS
• Requirements & Build Oversight
  • Define and document what needs t...