IT Service Delivery Lead - Client Partnership & Performance

A leading IT services provider in South Africa is seeking a Service Delivery Manager to oversee IT service delivery, ensure compliance with SLAs, and foster client relationships. The ideal candidate has 5-8 years of experience in similar roles and possesses ITIL certification. Responsibilities include managing financial aspects, chairing service reviews, and driving service performance. This role is critical for enhancing service efficiency and achieving client satisfaction.
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