IT Service Delivery Lead

Job description

ABOUT THE JOB

• Manage day-to-day service delivery activities including SLA monitoring, incident management, problem management, service requests, and change management using tools such as ServiceNow.


• Coordinate with internal stakeholders, business units, and vendors to ensure timely issue resolution and service performance.


• Support procurement coordination and vendor management activities for IT tools and services.


• Drive continuous improvement initiatives by automating operational workflows, monitoring processes, ticket handling, and reporting activities.


• Work closely with enginee...