IT Service Delivery Lead

Position Responsibilities

• Effectively partner with the co-Leaders/Senior Leaders/Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multisite, including Business unit and stakeholders.
• Provide management input with respect to staff performance, identify training gaps and development opportunities.
• Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team.
• Adapt to Business Unit’s strategy and align with any changes to the Team Member particularly with the support model and goal.
• Conduct regular coaching, performance assessment and quarterly update of the individual development plan of each staff member.
• Liaise with supporting departments to optimize service delivery; coordinate and relay info...