IT Service Delivery Leader — SLA & Client Success

A leading management services company in Midrand is seeking a Service Delivery Manager to oversee end-to-end IT service delivery, ensuring SLA compliance and continuous improvement. The role requires a strong leader to manage client relationships, financial aspects of service delivery, and drive operational excellence through collaboration with cross-functional teams. Candidates should have 5-8 years in managed services and possess ITIL certification, along with a degree in IT or Business Management.
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