Opportunity Description
Job Title: IT Service Delivery Manager
Location: Cardiff, with regular on site client visits
Salary: From £50,000 + £6,000 Car allowance
Contract type: Permanent
About The Role
Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long‑term relationships remotely and acting as the bridge between the customer and our operational delivery teams. You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities. As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all level...
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