Opportunity Description
Job Description
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
IT Service Delivery Manager / IT Customer Service Manager
Position: Senior Service Manager (internal name)
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime +Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible, as a team, for the delivery of their support services.
You will take responsibility for the end to end customer experience, ensuring service excelle...
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