IT Service Delivery Manager

IT Service Delivery Manager

Position: Senior Service Manager (Internal Name)

Location: Ringwood, Hampshire + Hybrid home working

Salary: £40k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service q...