IT Service Delivery Specialist

Job Description
The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.

What you will do

Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
Handle tickets coming in through the self-service portal and answer incoming chat requests.
Manage personal ticket load and ensure timely resolution
Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
Other duties assigned by management.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardles...