IT Service Desk Agent (Barranquilla)

At CRG we are looking for an IT Agent who can provide assistance and technical support at first level to users related to Infrastructure - computer hardware, networks, desktop software, telecommunications and mobile devices among others, based on ITS policies and procedures by ensuring compliance with Service Level Agreements and guaranteeing the operability and continuity of IT equipment and their proper utilization by end users. Drive initiatives and small projects to improve processes and functions across the Service Desk in order to provide an outstanding customer service/experience.

Requirements

• Fluent in English. High Proficiency level (must).
• Studies in Telecommunications Engineering or similar.
• 2+ years of experience in technical support or service desk roles.
• Knowledge in Operating systems (Windows, macOS).
• Experience with Microsoft 365 tools and collaboration suites.
• Basic understanding of networking (TCP...